Frequently Asked Questions

Q. The product I purchased does not fit my laptop – What should I do?
A. Please contact us via info@monkeybits.com, as long as you meet the critera set in our returns policy we will be happy to replace the item free of charge.

Q. How long does my item take to arrive?
A. We ship all product orders within 24 hours. Arrival is subject to our carriers specifications, please visit

http://www.royalmail.com/portal/rm/content3?mediaId=51200697&catId=500201 Q. I accidently purchased the wrong item can I cancel it?
A. If you contact us within 1 hour of purchase we will cancel the order and refund any payments made. If you cancel after the hour please see our returns policy for more info.

Q. My product has stopped working can I return it?
A. Yes, so long as you meet the criteria as set out in our returns policy.

Q. My product was damaged during shipment. What do I do?
A. Contact us immediately, info@monkeybits.com

Q. I received the wrong item. What do I do?
A. Please contact us at info@monkeybits.com, stating the issue.

Q. How secure is your website?
A. We use a third party payment gateway all transactions are 100% secure and insured.

Q. Is my personal information safe?
A. We do not store any information, all information is held by the payment gateway, please see paypal's Terms and Conditions.

Q. Who do I contact if I am having problems ordering?
A.Use our convenient Contact Us page to contact us at any time.

Q. How do I know if my order went through correctly?
A.You will receive a confirmation email soon after you have placed and completed your online order.

Q. What do I do if I placed a duplicate order?
A. If you have placed a duplicate order please contact us providing the transaction details you wish to cancel.